How to Buy

Shopping with us is easy – just follow these steps:

1. Select any product that has a shop now icon.
2. View the selected product. You can also view more product information in the user manual.
3. Select a product and add it to your basket. Choose to continue shopping or proceed to complete your order.
4. Select a payment method: Visa or MasterCard.
5. Confirm your order.
6. You will receive an email confirming your order.

 

Pricing and Payment

Prices and any delivery charges are in New Zealand dollars (NZ$) and include New Zealand GST where applicable. We reserve the right to adjust prices and delivery charges for any reason at any time. If this should happened after you have placed an order we will contact you prior to processing it.

We accept payment by Credit Card (Visa/MasterCard) via the Vidawell web site, or by direct credit to our bank account.

 

Shipping

1. Shipping is free within New Zealand*.
2. Deliveries are generally made by courier Monday through Friday to a physical address within New Zealand (mainland North Island, South Island and Stewart Island). *There may be additional charges for delivery to the Chatham Islands and Great Barrier Island. Please note, we are unable to deliver to a Post Office Box or Private Bag.
3. Under normal circumstances, if items are in stock, delivery usually takes three to five working days, however, allow extra time for rural deliveries. Note: for orders placed during a sale, despatch may be delayed.
4. Unfortunately we are unable to ship overseas.

 

Returns & Refunds

Important: The following applies to goods purchased via the Vidawell web site only. For Vidawell products purchased via a physical shop or other online store e.g. Harvey Norman, please contact the store direct as they have their own warranty and returns process.

To make a claim on a faulty product within the 12-month warranty period, email us at service@asiapacbrands.com. Include the product name and code, the order number, and details of the product fault (with photographs if this helps with the explanation).

If a solution to the issue cannot be found, Asia Pacific Brands Ltd will email a Return Form to be completed and placed inside the parcel. A prepaid Return Label to be attached to the outside of the parcel. Details for contacting a courier will also be provided.

We will endeavour to process your return promptly once it has been received and checked.

Note: Returns must include all attachments including any power supply etc. and be shipped in the original protective packaging.

 

Warranty

Asia Pacific Brands Ltd offers the original purchaser a 365 day warranty on Vidawell products from the date of purchase. This warranty covers manufacturing faults or defects. It does not cover change of mind, wear, tear or damage caused by use, accident, or failure to follow instructions contained in the manual. The use of Vidawell products in a commercial situation will void the warranty.

 

Terms & Conditions

The following Terms and Conditions govern the use of Vidawell online sales including promotions. By purchasing from the Vidawell web site the customer agrees to be bound by the Terms and Conditions.

 

Purchasing from the Vidawell Web Site

Vidawell products can be purchased via the web site using a secure online Visa/Mastercard transaction facility. Credit card details are protected by the latest security mechanisms and are used only for purposes of the transaction fulfilment or as otherwise authorised by you or permitted by law.

It is your responsibility to ensure the correct delivery address details have been entered at the time of ordering. Asia Pacific Brands Ltd is not liable for any costs associated with resending an order due to delivery address details being incorrect.

Vidawell products should not be used for commercial purposes, including commercial reselling.

Asia Pacific Brands Ltd will not be liable or responsible for any failure to perform, or delay in performance of, any of its obligations under its contact with you that is caused by an event outside its reasonable control.
Any dispute or claim arising from or in connection with Vidawell products will be governed by New Zealand law and shall be subject to the non-exclusive jurisdiction of the New Zealand courts.

 

Security

The Vidawell web site uses the Windcave secure Hosted Payment page solution to process online orders. Credit cards are authorised in real time in an SSL secure environment. The hosted payment page enables Asia Pacific Brands Ltd to offer customers a safe and speedy online shopping experience.

Windcave is committed to protecting the security of your data. A variety of security technologies and procedures are utilised to help protect personal information from unauthorised access, use or disclosure. Windcave is certified AIS compliant.

 

Contact Details

For any queries regarding shopping with Vidawell, please email sales@asiapacbrands.com or call 09 974 9206.

 

Use of the Service by you

Your right to use the Vidawell online sales web site is personal to you. You may not download, modify, transmit, or otherwise use any material from the web site for public or commercial purposes.

Other than connecting to the Vidawell server by HTTP requests using a web browser, you may not attempt to gain access to our servers by any means - including, without limitation, by using administrator passwords or by masquerading as an administrator while using the web site or otherwise.

You agree not to disrupt, modify or interfere with the web site or its associated software, hardware, and servers in any way and you agree not to impede or interfere with others' use of the web site. You further agree not to alter or tamper with any information or materials associated with Vidawell.

 

Copyright

Vidawell is a trade mark of Asia Pacific Brands Ltd. Asia Pacific Brands Ltd is the owner of the copyright and other intellectual property rights available on the web site. No permission is given in respect of the use of such mark or rights, and such use may constitute an infringement of the owner's rights.

 

Privacy Policy

This Privacy Policy is in place to protect your personal information. By using our web site and/or providing information, you consent to the collection, storage, use and disclosure of your personal information.

 

Our Commitment

Vidawell is the brand name of Asia Pacific Brands Ltd.
Asia Pacific Brands Ltd is committed to protecting the privacy of your personal information, which we manage in an open and transparent way. Asia Pacific Brands Ltd will only use your personal information when it is necessary for us to deliver a service or perform other necessary business functions and activities. We will not use or disclose your personal information for purposes unrelated to our business activities and the services we provide, unless we first obtain your consent.

 

Our Obligations

This Privacy Policy sets out how Asia Pacific Brands Ltd complies with its obligations under the Privacy Act 2020 (New Zealand).

Asia Pacific Brands Ltd is bound by the requirements of the law, which regulates how we may collect, use, disclose and store your personal information. The law also specifies how individuals may access and correct information held about them.

Personal information means information or an opinion about an identifiable individual (or an individual who is reasonably identifiable), whether true or not, or recorded in a material form or not. For example, this type of information could include your name, contact details, age and address.

If you have any questions regarding the Asia Pacific Brands Ltd Privacy Policy, please email sales@asiapacbrands.com or call 09 974 9206.

We may review this policy from time to time and post an updated version on this web site. Use of our web site following updates constitutes acceptance of this policy as amended. We recommend you regularly review the policy when you visit our website. This document represents our privacy policy as at December 2023.

 

Disclaimer

Asia Pacific Brands Ltd shall not be liable to you or any third parties for any direct, indirect, special, consequential or punitive damages allegedly sustained arising out of your access to or inability to access the web site. This includes viruses alleged to have been obtained from the Vidawell web site, your use of or reliance on the web site or any of the information or materials available on the web site, regardless of the type of claim or the nature of the cause of action.

 

Changes

Asia Pacific Brands Ltd reserves the right to revise and amend this Terms and Conditions document from time to time.