Terms

How to Buy

Shopping with us is easy - just follow these steps:

1.    Select any product that has a ‘shop now’ icon on the product page.

2.    View the selected product.  You can also view more product information in the user manual.

3.    Select a product and add it to your basket.  You can then choose to continue shopping or proceed to complete your order.

4.    When you click on 'check out' you will be required to log in if you have previously purchased from us, or register as a new customer (which does not take long, and saves having to enter your address and other details when you place further orders).  

5.    Select a payment method:  Visa or Mastercard. 

6.    Confirm your order.

7.    You will receive an email confirming your order.

 

Delivery Costs

Lets make this easy.  Shipping is free within New Zealand.  That means zero shipping costs to add to your purchase so why not get shopping.

 

International Shipping

Unfortunately we are unable to ship products sold via Asia Pacific Brands overseas.

Deliveries are made by our courier Monday through Friday only.

 

Delivery

We can send your items to any physical address within New Zealand (mainland North Island, South Island and Stewart Island). For delivery to the Chatham Islands or Great Barrier Island please see the information below.  We use a signature required courier service, so wherever possible, we recommend you use a business address if you are unlikely to be home during working hours.

If you wish to receive your items at an address where you are unlikely to be at the time of delivery (i.e. your home address if you work during the day), please make a note in the comments section of your order, to confirm that our courier is authorised to leave your items without a signature.  In these circumstances, we cannot be responsible for loss or theft of the items once delivered.   Please note we are unable to deliver to a Post Office Box or Private Bag.  

 

Delivery Time

Delivery time usually takes two to four working days, however, allow an extra working day or two for rural deliveries. If the items you have purchased are in stock we will endeavour to send them to you as soon as possible, which is generally the same day for orders received before 11am weekdays.  Please note that if ordering during a sale, dispatch may be delayed by a short period due to high volumes.

 

Returns and Exchanges

We want you to be 100% happy with your purchase.  If you change your mind about an item or simply wish to return it, you are welcome to do so for a full refund or to exchange it for another product.  The only conditions applying to returns are:

1.    All returns must be unused and in their original condition (including all original protective packaging). 

2.    You must complete your return within 30 days of the date of your order.

3.    You are responsible for arranging the return and all related costs.

 

Returning Purchases

If you wish to return a product, please contact us at support@asiapacbrands.com and ask for a Returns Form.  Please attach the completed Returns Form to the outside of each item being returned.  

If you cannot print the Returns Form, please attach a note to the outside of the item, including details of the customer name, email address, delivery address, telephone number and order number (if known).  

Send all items being returned to the delivery address stated on the Returns Form.  Keep a record of your return shipment until you have received your credit, refund or exchange.  We suggest that you return your item(s) using a tracked service. 

 

Refunding Payment

We will endeavour to process your return as soon as we can once it has been received.  Once approved (the item must be in perfect condition and in its original packaging) you will receive an email or phone call to organise payment directly to a credit card or bank account.

 

Payment

We accept payment by Credit Card (Visa/Mastercard) or direct credit to our bank account. We offer a 30 day money back guarantee, so that in the unlikely event that the product you order is not what you want, you are welcome to return it, no questions asked.

 

Tracking

When your order is dispatched you will receive an email from us confirming this and advising you of your tracking number which will link to our courier’s web page so that you can keep an eye on progress.

 

Warranty

Asia Pacific Brands offers a 365 day warranty on all of our products from the date of the order and is available to the original purchaser of the product only. This warranty covers all manufacturing faults or defects.  It does not cover wear, tear or damage caused by use, accident or failure to follow care instructions.   

To make a claim on a product within the warranty time please email us at support@asiapacbrands.com. Include the product name and code, the order number, and the product fault (with photographs if this helps with the explanation).

 

Privacy and Security

Asia Pacific Brands actively seeks to comply with New Zealand’s privacy laws.  We aim to ensure that our privacy policy continually meets all legal requirements in order to maintain and honour your privacy.  

 

What We Collect

We may collect the following information:

•    Name.

•    Contact information including email address.

•    Demographic information such as postcode, preferences and interests.

•    Other information relevant to customer surveys and/or offers.

 

What We Do With The Information We Gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

•    Internal record keeping.

•    We may use the information to improve our products and services.

•    We may periodically send promotional emails about new products, special offers or other information that we think you may find interesting using the email address provided.

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing us at sales@mocka.co.nz.

 

Controlling Your Personal Information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties that we think you may find interesting if you tell us that you wish this to happen.

 

General Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

 

Credit Card Security

We accept Visa and Mastercard payments through our website.  All payments via our website are processed through a secure payment service provider Direct Payment Solutions (DPS).  DPS hosts and manages the payment page.  Your credit card details are not held by Asia Pacific Brands and cannot be accessed by Asia Pacific Brands.  DPS uses Secure Socket Layer (SSL) protocol, which means all sensitive information is encrypted to protect your privacy.